Program & Project Management
9+ years owning complex, cross-functional programs at Amazon from ideation through delivery, consistently ahead of schedule and above goal.
AI Tooling & LLM Development
Designed and launched an LLM-powered AI agent delivering operational BI insights in under two minutes, with proposals targeting 80% reductions in document creation time.
Content Strategy & Communications
Owned content programs reaching 350,000 monthly readers and enterprise communications campaigns reaching 1.7 million employees.
Data Research & Validation
Conducted multi-week data quality audits using SQL validation, producing findings that drove senior leadership alignment and restructured core operational processes.
Technical Writing
Produced documentation, SOPs, and video tutorials that accumulated 1.5 million+ views, supporting employees and teams globally.
UX & CX Development
Built and improved customer-facing content experiences, reducing customer effort and improving discoverability across large-scale content libraries.
Recent Posts
Welcome
Hey, thanks for stopping by. I’m Rivers Wells, a Program and Content Manager based in the Seattle area. Here’s what you’ll find on this site.